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Messenger aggregator for business

Nova.Chats - a service for customer support in WhatsApp, Facebook Messenger, Viber, Telegram, SMS, Vkontakte, Instagram and free online chat. Automate your business by setting up chatbot and scripts. Test 7 days for free!

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Make instant messenger a tool for your business

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Reception orders in messengers

Relevant for beauty salons, online stores, car repair shops, taxi services, medical clinics, fitness centers

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Customer support via instant messengers

Required for support sectors of any Business, as well as companies in the FMCG sector

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Feedback line through instant messengers

It is actively used in retail, service and delivery services, cafes, restaurants, transport and government services

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Providing consultation through instant messengers

Consultant assistance in choosing a product or service, assistance to tourists, provision of legal and insurance support

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Multichannel service via instant messengers and online chat

Nova.Chats is a unique platform that aggregates messages on all channels: WhatsApp, Facebook Messenger, Viber, Telegram, SMS, Vkontakte, Instagram and online chat, which are further serviced automatically by a chat bot or with the help of operators.

The solution works as a cloud service and does not require any costs for implementation and installation, while corporate clients can deploy the solution locally inhouse to provide the highest security requirements.

Widget to your site

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Widget with Viber, WhatsApp, Telegram, Facebook, Live Chat, VKontakte and SMS.

Look at the example of our widget in the corner of the screen.

Try it now for Free

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1. Click Launch Demo

You will see what the workplace interface for operators looks like, basic settings and much more.

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2. Write to our bot

Write to Viber / WhatsApp to number
+38 095 325 16 69 , or Telegram-bot, or to Facebook page.

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3. Receive messages

You will see your message after registering in the New Chats section. Click the Start Chat button and reply to the message.

Chatbots and script functionality

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Bots are programs that automatically respond to user requests.

Help system for buyers, testing of potential employees, questionnaires, selection of the nearest facility, information about the balance, status or location of the cargo, etc.

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A script is a mechanism for automating work with events inside Nova.Chats

Keyword filters (bank card numbers, spam, swearword), customer routing to certain groups of operators, use of operators by their load level, etc.

Service Features

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Self-Service Menu (like IVR)

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Custom chatbots and macros for automation

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API for integration with your system

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Mobile application - launch the Telegram bot NovaChatsen_app

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Auto personalized response to customer

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Agent reaction time and application processing time analytics

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Widget on the site for instant messengers and online chat

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Support for your accounts and numbers

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'Smart' templates for quick answers

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Transfer chats between operators

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Transfer photos, videos and locations

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Support for up to 100 operators and an administrator account

Benefits of chatting before calling For client

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Takes less time, no need to wait on line, asynchronous communication mode

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Ability to transfer multimedia: pictures, video, location

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Cheaper than a call, especially when roaming

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Ability to continue correspondence after a while: the company-client connection does not break after communication is completed

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No need to remember information, it is stored in correspondence

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Confidentially, others do not hear you

Benefits of chatting before calling For the company

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One operator can serve 7 times more customers by chatting than with a call

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Peak loading of operators is reduced

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Chat does not require instant response (a delay of several minutes is allowed)

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The context remains in the correspondence: you can simply continue where you left off after a long time

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Significantly reduces the cost of customer service compared to traditional call centers

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Automation of business processes

Tariffs

What messengers do you want to use communicating with your site visitors to your site? Connect one or several and pay only for the channels you use!

0 USD/month

Checkout Order

Want to order? Choose Services!

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Reviews

Our clients

890 companies from all over the world are already using NovaChats to communicate with customers and automate sales. Try NovaChats right now and you will be surprised how convenient it is!

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Ready to get started? Order now!

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