Relevant for beauty salons, online stores, car repair shops, taxi services, medical clinics, fitness centers
Required for support sectors of any Business, as well as companies in the FMCG sector
It is actively used in retail, service and delivery services, cafes, restaurants, transport and government services
Consultant assistance in choosing a product or service, assistance to tourists, provision of legal and insurance support
Nova.Chats is a unique platform that aggregates messages on all channels: WhatsApp, Facebook Messenger, Viber, Telegram, SMS, Vkontakte, Instagram and online chat, which are further serviced automatically by a chat bot or with the help of operators.
The solution works as a cloud service and does not require any costs for implementation and installation, while corporate clients can deploy the solution locally inhouse to provide the highest security requirements.
Help system for buyers, testing of potential employees, questionnaires, selection of the nearest facility, information about the balance, status or location of the cargo, etc.
Keyword filters (bank card numbers, spam, swearword), customer routing to certain groups of operators, use of operators by their load level, etc.
Self-Service Menu (like IVR)
Custom chatbots and macros for automation
API for integration with your system
Mobile application - launch the Telegram bot NovaChatsen_app
Auto personalized response to customer
Agent reaction time and application processing time analytics
Widget on the site for instant messengers and online chat
Support for your accounts and numbers
'Smart' templates for quick answers
Transfer chats between operators
Transfer photos, videos and locations
Support for up to 100 operators and an administrator account
Takes less time, no need to wait on line, asynchronous communication mode
Ability to transfer multimedia: pictures, video, location
Cheaper than a call, especially when roaming
Ability to continue correspondence after a while: the company-client connection does not break after communication is completed
No need to remember information, it is stored in correspondence
Confidentially, others do not hear you
One operator can serve 7 times more customers by chatting than with a call
Peak loading of operators is reduced
Chat does not require instant response (a delay of several minutes is allowed)
The context remains in the correspondence: you can simply continue where you left off after a long time
Significantly reduces the cost of customer service compared to traditional call centers
Automation of business processes
We found a way out, how it is more convenient to keep in touch with our customers and began to use not just online chat on the site, but in conjunction with social networks and instant messengers. The Nova.Chats solution helped us with this.
Thanks to Nova.Chats, we not only organized convenient and timely communication with customers, but also set up automatic notifications for our students. This increased the attendance of test lessons from 50% to 95%.
Using chatbots allowed us to configure the communication process from the usual messenger, for example: Viber or Telegram, to online communication with a personal manager. Customers, and of course we ourselves, appreciated the advantage of chatbots over other communication channels.
Novachats product allows our business to save budget and retain customers. The omnichannel approach allows us to track unprocessed requests, as well as see how many of them were received over a certain period of time and how much we manage to work out.
890 companies from all over the world are already using NovaChats to communicate with customers and automate sales. Try NovaChats right now and you will be surprised how convenient it is!